You can add a "Make Offer" button to your e-commerce store that will allow your shoppers to send in offers on specific items of interest. You will receive a notification of a new offer and you will be able to manage your offers from the "Offers" page inside PROSALE. You can accept, decline, or counter any offer that you receive quickly and easily. You also have the ability to turn the offer button on and off at any time throughout your sale. Follow the steps below to create and manage your Offers.
Step 1: Navigate to the E-Commerce Settings by selecting settings from the upper right-hand corner. You will then see a tab called "E-Commerce Options" towards the right-hand side of the tab list.
Step 2: Enable or Disable the "Make An Offer" option under the E-Commerce Settings tab. You will be required to enable the flag and then enter the email address where you wish to be notified about new offers. You can also disable this option at anytime if you choose. Either way, make sure to click the save button.
Step 3: Your shopper will now see a "Make An Offer" button on each product shown on your e-commerce page. When the shopper selects the "Make An Offer" button, they will complete the offer form and then click the "Send Offer" button.
Step 4: You will receive a notification via email that you have a new offer which you can manage under the Offers section of the PROSALE side bar menu. This is where you can edit each offer to accept, decline, or counter the customer that proposed the initial offer.
Accept: This option will send an email back to the shopper with a link to purchase the item for the agreed upon price.
Decline: This option will send an email back to the shopper letting them know that their offer was not accepted with a link back to the product to submit a new offer.
Counter Offer: This option will send an email back to the shopper with a counter price and a link to purchase the item for the counter offer amount.
QUESTION AND ANSWER
Q1) Does the customer have to put the item in the their cart before making an offer?
A1) The make an offer feature doesn't require them to put the item in the cart beforehand.
We actually create a new cart with that item and the negotiated price for them and that is what the link is in the email.
Q2) How does the customer get to the cart to purchase the item once we have accepted or countered the offer?
A2) The customer will receive an email with a link from our system automatically that points to a custom cart that was created by our process. If that link is clicked, it it will bring up the cart with that single item in it. Note: The link only works 1 time, if you click it multiple times, it won't show any items in the cart after the first click. That is intentional to prevent shoppers from buying more than one of the same item for a discounted price. It also prevents others from getting that URL and using it.
Q3) How do we know if they have already clicked the link more than once?
A3) When they click on the link and it shows no items in the cart, they will see a message that states the following, "Your cart couldn't be retrieved. Please click here to continue shopping."
Q4) How do you cancel a offer that you have accepted or countered?
A4) When you change the status of the offer, if you previously set the status (accepted or countered), the cart is deleted and a new link is sent to their email. This means that they can't go into the first email and click the link anymore, it will show them an empty cart. They can click the link in the new email to see the cart. This all assumes that the item still has stock on hand, if no stock is on hand, then it will show them an empty cart as well.
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